FAQ
Do you only make sweet potato chips?
No, we don’t! While sweet potatoes will always hold a special place in our hearts, we have expanded our snack line to include crave-worthy Kettle Chips and Super Veggie Straws™. All of our snacks are gluten-free, top 9 allergen free, dairy free and v
Why don’t you use organic potatoes?
We've looked into it, truly! The short answer is supply. Organic potatoes make up a small slice of U.S. potato crops, and most of what's grown goes straight to grocery stores, leaving very little for manufacturers like us to work with reliably at our
Are your products vegan? Gluten-free? Paleo-friendly? Peanut-free? Kosher?
Yes! All of our sweet potato chips are vegan, gluten-free, paleo-friendly, peanut-free and kosher. So go ahead, Snack Super!
Where can I buy your products?
You can buy Jackson's chips at a retailer near you using our Store Locator. Simply enter your location to find the closest store that carries our products. Our online store is OPEN 24/7, so you can Shop online here. We ship domestically within the co
Will you be introducing new flavors?
Absolutely! Stay in the loop by subscribing to our newsletter or following us on social media @snackjacksons to be the first to know about our latest flavor varieties as they become available.
Why can't I see the One-Time Purchase or Subscription option?
This could be fixed with a simple update to your browser! Our website is compatible with the current version of the most popular browsers- like Chrome and Safari. Here is a helpful link on how to update your browser
Can I swap or add extra products in my subscription order?
You can swap your original subscription product for different subscription products. You can also add new subscription products to your order and add new one-time purchase items to your order. When you select your item, you have the option to select
Can I gift my next subscription order to a friend or family member?
Absolutely. You can gift a subscription order to someone. You just need their name, contact and shipping address. They will receive the order on your designated order next date. You will be billed as normal for the subscription.
How do I cancel my subscription?
After accessing your subscription page, scroll to the bottom of the page and select Cancel Subscription. You will be promoted to Pause Subscription, Skip Next Order, or Cancel Subscription. You can always reactivate your subscription after canceling.
How do I manage my subscription?
Log into your account here to control all aspects of your subscription. You can adjust delivery frequency (weekly or monthly), change shipment dates, get immediate deliveries, skip or pause orders, or even gift an order. Your subscription will resume
Can I partner, collaborate, or get sponsored by your brand?
If you're interested in partnering with us or collaborating on projects, we'd love to hear from you! Please apply through our dedicated platform for such opportunities here. Our social media team reviews all applications to identify potential collabo
What benefits do I get in the loyalty program?
The more you shop, the more benefits you earn! You’ll be able to earn points for any purchases you make. The full list of benefits and rewards can be found here.
How do I join the loyalty program?
All you need to do to join our loyalty and rewards program is to create an account with us! Simply follow the instructions here to make an account with Jackson’s and you’ll automatically be enrolled in loyalty so you can start earning subscription re
How do points work?
Earn points with every dollar you spend on Jackson's snacks! Your points convert into reward dollars that you can use on future purchases. Super Snackers earn points faster than Snack Seekers, so you'll rack up rewards even quicker with a subscriptio
How long does my tier status last?
Your tier status changes based on your subscription status with us. You'll enjoy Super Snacker perks as long as you have an active subscription order. If you cancel your subscription, you'll return to Snack Seeker status. Ready to level up? Start a s
Do all purchases count for points?
All of your purchases made on snackjacksons.com will count for points. That’s the perks of buying direct from us instead of Amazon. You need to make sure you are logged into your account for your points to be added to your account. Some exclusions ma
Can I cancel my order?
Our small but mighty team moves fast once your order comes in, but if you need to cancel, shoot us an email within 30 minutes of placing it and we'll do our best to catch it before it ships!. A few things to know: we only fulfill orders on business d
What is voting?
Voting is another cool way for you to earn points for free. If you answer questions that we ask you, you’ll get points awarded to your account. It’s super simple!
What are those free products that I can redeem?
Your points are very versatile! Not only can you use points to upgrade your tier and receive dollars off your purchases, points can also be used to redeem free products from us. If you’ve earned enough points to unlock a free product, simply click th
How will I receive my birthday gift?
All members who have provided their birthday information will be invited to redeem a birthday surprise during the month of their birthday. Notification will be sent to you via email, so it is important that you are opted in to receive marketing email
Do my points expire?
Yes, your points will expire 12 calendar months after they were added to your account. Make sure to use your points for your purchases or redemptions before their expiration date to make the most of them.
How do referrals work?
If you want to do something nice for your friends and family, you can share your unique link with them so that they get a discount on their first purchase. Share your link via email, phone number, or our different social media options and receive poi
When will my order ship?
Once your order is placed, we'll start hand-packing your snacks with care at our Muskego, WI headquarters. Please allow 3 business days for us to process your order before it's picked up by UPS. Once in transit, delivery typically takes 2-8 business
Why avocado oil?
It started in our kitchen making snacks that our whole family could enjoy including our son Jackson, who needed a special diet focused on low-inflammation foods. We began making our own snacks cooked in avocado oil and they were too good not to shar