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FAQ

Do you only make sweet potato chips?

No, we don't! While sweet potatoes will always hold a special place in our hearts, we have expanded our range to include additional snacks. Sweet potatoes are a fantastic source of beta-carotene, the pro-vitamin that converts to Vitamin A, with 40% o

What makes avocado oil a healthier option for cooking?

We cook all our sweet potato chips in premium avocado oil because it provides a wealth of health benefits, including antioxidant and anti-inflammatory properties. Premium oils such as avocado have been around for thousands of years and aren’t created

What are the health benefits of heirloom sweet potatoes?

The non-GMO heirloom sweet potatoes we use have been shown in studies to help with diabetes, heart disease, obesity and even cancer. Talk about a superfood!

Why don’t you use organic potatoes?

Jackson’s uses Non-GMO verified potatoes, a process that requires stringent evaluation and certification. As such, Jackson’s works with exclusive farmer partners to source and harvest sweet potatoes grown without genetically modified organisms.

Are your products vegan? Gluten-free? Paleo-friendly? Peanut-free? Kosher?

Yes! All of our sweet potato chips are vegan, gluten-free, paleo-friendly, peanut-free and kosher. So go ahead, Snack Super!

Why do you cook your chips low and slow?

Traditional potato chips are cooked via a rapid, high-heat frying process. This releases damaging free radicals into the oil, which are then absorbed by the body. By cooking our chips low and slow, we maintain the stability and integrity of the oil’s

Can you explain why there’s a warning on your label about acrylamide?

The Proposition 65 warning about acrylamide is required by California law. Any product sold in the state of California that could contain acrylamide due to the cooking process must share this warning label. If you live outside of California, this may

Where can I buy your products?

You can buy Jackson's chips at a retailer near you using our Store Locator. Simply enter your location to find the closest store that carries our products. Our online store is OPEN 24/7, so you can Shop online here. We ship domestically within the co

Will you be introducing new flavors?

Absolutely! Stay in the loop by subscribing to our newsletter or following us on social media @jacksonschips to be the first to know about our latest flavor varieties as they become available.

How do I nominate someone for your Everyday Superhero campaign?

We’re glad you asked! We launched Everyday Superhero as a way to promote and encourage kids and their everyday acts of kindness. You can nominate them on Instagram by either tagging them or their parents using the hashtag #EverydaySuperhero. You can

Why can't I see the One-Time Purchase or Subscription option?

This could be fixed with a simple update to your browser! Our website is compatible with the current version of the most popular browsers- like Chrome and Safari. Here is a helpful link on how to update your browser

Can I swap or add extra products in my subscription order?

You can swap your original subscription product with different products. You can also add new subscription products to your order and add new one-time purchase items to your order. When you select your item, you have the option to make it a One Time

Can I change the flavors in a custom build a box bundle when I have a subscription?

Absolutely, you can customize the items in your build a box bundle before your next subscription order date. You can also swap your custom build a box for a different bundle size and variety if you’d like. You have super control of your subscription.

Can I gift my next subscription order to a friend or family member?

Absolutely. You can gift a subscription order to someone. You just need their name, contact and shipping address. They will receive the order on your designated order next date. You will be billed as normal for the subscription.

How do I cancel my subscription?

After accessing your subscription page, scroll to the bottom of the page and select Cancel Subscription. You will be promoted to Pause Subscription, Skip Next Order, or Cancel Subscription. You can always reactivate your subscription after canceling.

How do I manage my subscription?

Log into your account here to control all aspects of your subscription. You can adjust delivery frequency (weekly or monthly), change shipment dates, get immediate deliveries, skip or pause orders, or even gift an order. Your subscription will resume

Can I partner, collaborate, or get sponsored by your brand?

If you're interested in partnering with us or collaborating on projects, we'd love to hear from you! Please apply through our dedicated platform for such opportunities here. Our social media team reviews all applications to identify potential collabo

What benefits do I get in the loyalty program?

The more you shop, the more benefits you earn! You’ll be able to earn points for any purchases you make. The full list of benefits and rewards can be found in above, so you can see exactly what you stand to earn!

How do I join the loyalty program?

All you need to do to join our loyalty and rewards program is to create an account with us! Simply follow the instructions to make an account with Jackson’s and you’ll automatically be enrolled in loyalty so you can start earning subscription rewards

How do points work?

Earn points with every dollar you spend on Jackson's snacks! Your points convert into reward dollars that you can use on future purchases. Super Snackers earn points faster than Snack Seekers, so you'll rack up rewards even quicker with a subscriptio

How long does my tier status last?

Your tier status changes based on your subscription status with us. You'll enjoy Super Snacker perks as long as you have an active subscription order. If you cancel your subscription, you'll return to Snack Seeker status. Ready to level up? Start a s

Do all purchases count for points?

All of your purchases made on snackjacksons.com will count for points. That’s the perks of buying direct from us instead of Amazon. You need to make sure you are logged into your account for your points to be added to your account. Some exclusions ma

What happens if I return my items?

Upon the return of an item, the spend amount applied to your tier status for the original purchase will be deducted from your account.

What is voting?

Voting is another cool way for you to earn points for free. If you answer questions that we ask you, you’ll get points awarded to your account. It’s super simple!

What are those free products that I can redeem?

Your points are very versatile! Not only can you use points to upgrade your tier and receive dollars off your purchases, points can also be used to redeem free products from us. If you’ve earned enough points to unlock a free product, simply click th

How will I receive my birthday gift?

All members who have provided their birthday information will be invited to redeem a birthday surprise during the month of their birthday. Notification will be sent to you via email, so it is important that you are opted in to receive marketing email

Do my points expire?

Yes, your points will expire 12 calendar months after they were added to your account. Make sure to use your points for your purchases or redemptions before their expiration date to make the most of them.

How do referrals work?

If you want to do something nice for your friends and family, you can share your unique link with them so that they get a discount on their first purchase. Share your link via email, phone number, or our different social media options and receive poi